Gambling should always be fun — a form of entertainment, not a way to earn money or escape problems. At juankada, we take player wellbeing seriously. This page covers everything you need to know about playing safely, the tools available to you, and where to get help if you need it.
Six pillars that define how juankada protects every Filipino player on the platform
Every juankada account goes through identity verification to confirm the player is 21 or older. We use government-issued Philippine IDs — PhilSys, passport, driver's license, UMID — to make sure no minor ever accesses real-money games on our platform.
juankada gives you full control over your spending. Set daily, weekly, or monthly deposit limits directly from your account settings. Once a limit is set, it takes effect immediately and can only be increased after a mandatory 24-hour cooling period.
It's easy to lose track of time when you're in the middle of a game. juankada's session reminders notify you when you've been playing for a set amount of time — 30 minutes, 1 hour, or whatever interval you choose — so you can take a break and stay in control.
Need a short break from juankada? Activate a cooling-off period of 1 day, 7 days, or 30 days. During this time, you won't be able to log in or place bets. It's a simple, effective way to step back without committing to a full self-exclusion.
If you feel your gambling is becoming a problem, juankada's self-exclusion tool lets you permanently close your account for a minimum of 6 months or indefinitely. Self-exclusion requests are processed within 24 hours and cannot be reversed during the exclusion period.
juankada's reality check feature shows you a summary of your session — how long you've been playing, how much you've wagered, and your net result — at regular intervals. Staying informed about your activity is one of the most powerful tools for responsible play.
Ask yourself these questions honestly. If you answer "yes" to two or more, it may be time to use juankada's self-management tools or seek support.
Do you spend more money on gambling than you originally planned?
Have you ever borrowed money or sold belongings to fund your gambling?
Do you feel restless or irritable when you try to cut down or stop gambling?
Have you lied to family or friends about how much time or money you spend gambling?
Do you gamble to escape stress, anxiety, or problems in your daily life?
After losing, do you feel a strong urge to return and win back your losses?
Has gambling ever caused problems with your work, studies, or relationships?
If any of these resonate with you, please reach out to our support team or activate a self-exclusion through your juankada account settings. You are not alone, and help is available.
All tools are free, available 24/7, and accessible directly from your juankada account dashboard.
Set a maximum PHP amount you can deposit per day, week, or month. Limits apply instantly. Increases require a 24-hour waiting period to prevent impulsive decisions.
Cap the amount you can lose within a set time period. Once your loss limit is reached, juankada will automatically prevent further bets until the period resets.
Control the total amount you can wager — not just deposit — within a given period. Ideal for players who want tighter control over their total betting activity.
Take a short break of 1, 7, or 30 days. Your account is temporarily suspended and all marketing communications are paused for the duration.
Permanently close your juankada account for 6 months, 1 year, 3 years, or indefinitely. Contact our support team to activate. Cannot be reversed during the exclusion period.
Receive on-screen notifications at intervals you choose — every 30, 60, or 90 minutes — showing your session duration, total bets, and net result.
Activating self-exclusion takes less than 5 minutes. Here's how:
Visit juankada.xyz and log in using your registered email and password. Make sure you're on a secure connection.
Click on your profile icon in the top right corner and select "Responsible Gaming" from the dropdown menu.
Choose "Self-Exclusion" from the list of available tools. Select your preferred exclusion period — 6 months, 1 year, 3 years, or indefinite.
Review the terms of your self-exclusion and confirm. You will receive a confirmation email within 1 hour. Your account will be suspended within 24 hours.
If you're having trouble activating self-exclusion, contact juankada's support team directly. We will process your request manually and prioritize it immediately.
Important: Once self-exclusion is activated on juankada, it cannot be reversed until the exclusion period has fully elapsed. Any attempt to create a new account during an active self-exclusion period is a violation of our Terms & Conditions and will result in permanent account closure.
Common questions from juankada players about our responsible gaming tools and policies.
Gambling is entertainment — and juankada is here to make sure it stays that way. Use our free responsible gaming tools, set your limits, and enjoy the games you love with full peace of mind. 21+ only.